Live Passenger Services
πŸš‚ Indian Railways β€” Passenger Help Centre

Everything You Need
Before You Board

PNR check, live train location, refund calculator, complaints β€” all real and working, right here.

🎫

Check PNR Status

Check on official IRCTC

βœ“ Official
πŸ“

Spot Your Train

Live on NTES official

βœ“ Live
πŸ’°

Refund Calculator

Know exactly what you'll get

Interactive
πŸ“’

File Complaint

Rail Madad β€” fast resolution

Official
⚑

Tatkal Rules

Charges, timing, tips

Guide
πŸ“„

File TDR

Claim refund post-journey

IRCTC

Passenger Alerts

5 Alerts
Summer Special Trains 2025 β€” 9,111 Extra Trips

Indian Railways announced 9,111 extra trips between April–June 2025. Check IRCTC for trains on your route.

Official
Platform Ticket: β‚Ή50 at A1 Category Stations

Revised to β‚Ή50 at Delhi, Mumbai, Howrah, Chennai, Bengaluru and other major stations. Valid for 2 hours.

Fee Update
UTS App β€” Book General Tickets from Phone

No queue at counter. Buy unreserved tickets on Android/iOS via UTS (Unreserved Ticketing System) app.

Digital Service
Vande Bharat Sleeper β€” New Routes Launching

Sleeper-class Vande Bharat trains being launched on Delhi–Mumbai and Delhi–Howrah routes. Check IRCTC for fares.

New Service
KAVACH-Enabled Trains: Enhanced Safety

1,500+ km of rail network now covered by KAVACH automatic braking. Expanding to all trunk routes by 2028.

Safety Update

Passenger Rules & Guides

Cancellation & Refund Rules β€” 2024–25

When You CancelChargesYou Get Back
Train cancelled by RailwaysNIL100% Refund
More than 48 hours beforeβ‚Ή60–₹240 flat (class-wise)~95%+
12–48 hours before25% of fare75%
4–12 hours before50% of fare50%
Less than 4 hrs / After departureNo refund0%
Tatkal β€” ConfirmedNo refund0%
RAC / Waitlist (not confirmed)Flat charge onlyHigh refund
⚠️ Tatkal tip: No refund even if cancelled 5 days before. Only exception is if Railways cancels the train. For partial journey, file TDR online within 3 days.

Valid ID Proof for Train Travel

  • Aadhaar Card β€” physical or DigiLocker / mAadhaar app (both valid)
  • Voter ID Card (EPIC) β€” original only
  • Passport β€” with valid dates
  • PAN Card β€” with photo
  • Driving Licence β€” issued by RTO
  • Central / State Govt Employee ID
  • MNREGA Job Card (with photograph)
  • Railway Photo ID Card
  • School/College ID (for students only)
πŸ“± DigiLocker is 100% valid. Photocopy is NOT valid. Failure to show valid ID = treated as ticketless traveller + fine.

Free Luggage Allowance Per Passenger

1st AC (1A)70 kg
2nd AC (2A)50 kg
3rd AC (3A / 3E)40 kg
AC Chair Car (CC)40 kg
Sleeper Class (SL)40 kg
2nd Class (2S / General)35 kg
  • Children (5–12 years): half the adult allowance
  • Excess luggage must be declared at Parcel Office before boarding
  • Prohibited: Explosives, inflammables, acids, live animals (without prior permission)

Railway Fare Concessions Available

CategoryDiscountEligibility
πŸ‘¨ Senior Citizen (Male)40%Age 60+ years
πŸ‘© Senior Citizen (Female)50%Age 58+ years
πŸŽ“ Students (Railway Scholar)50–75%Valid student ID + form
β™Ώ Divyang (Disabled)Up to 75%Disability certificate
πŸͺ– War Widows / Ex-servicemenSpecialMOD documents
🩺 Cancer / Thalassemia Patients75%Hospital certificate
⚠️ Senior Citizen concession was suspended in 2020 during COVID. Status as of 2024 β€” not fully reinstated. Check IRCTC or booking counter for current availability.

Smart Booking Tips

  • Book 60 days in advance for best availability (120 days for Rajdhani/Duronto)
  • Use Tatkal quota β€” AC opens 10 AM, Non-AC opens 11 AM, one day before journey
  • Try Ladies / Senior / PH quota if eligible β€” lower competition
  • WL below WL5 in Sleeper usually confirms after chart preparation
  • RAC ticket = side lower berth shared. Better than WL β€” you can board
  • Use IRCTC SBI Credit Card β€” instant discount + reward points
  • Install "Where is My Train" app β€” GPS live location even without internet
  • Take a screenshot of e-ticket. TTE can verify PNR manually if phone dies

🎫 Check PNR Status

Official IRCTC & Rail Enquiry β€” real data only

ℹ️ Real PNR Data: Indian Railways does not provide a free public PNR API. Your PNR can only be checked on official platforms. Enter your PNR below β€” we will take you directly to the official site.

Your PNR is the 10-digit number printed on the top-left of your ticket.

πŸ“‹ What Your PNR Status Means

CNF Confirmed β€” your berth/seat is assigned
RAC Reservation Against Cancellation β€” you can board, share side berth
WL Waitlisted β€” check chart status 4 hours before departure
CAN Cancelled β€” refund will be processed per refund rules